When Employees Leave – How Your Service Company Can Help

When you lose an employee, can you find out everything they did with your service company?

We've talked before about reasons to use a public records service company, including improved priority for your filings at the Secretary of State's office and experienced reviews of your filings before you submit them. However, you may not have realized that a good service company can also help you deal more smoothly with employee turnover.

It's a fact that many companies are experiencing increased employee turnover. One of the challenges this creates is how to make certain that critical business knowledge doesn't get lost at the same time. In a recent example, one our our clients faced the daunting task of piecing together information after an employee had already left the company.

Although your service company can't know everything your outgoing employees handle, you should be able to count on them to provide you with as seamless a transition as possible with regard to the work you do with them.

• Consider whether you have a single contact person you can rely on, or whether you'll be shuffled from department to department to find out what you need to know.
• Also think about the average tenure of the employees at your service company. Obviously, if they experience high turnover themselves, you're going to have a more difficult time.

At a company like CLAS, where our senior employees have been with us for more than 15 years and the average tenure of an employee is over 10 years, you can count on getting help from someone with industry experience. In our example above, our client was able to work with one committed person who walked them through all aspects of their dealings with us. This meant they also had the advantage of working with someone who knew about their particular needs.

Whether you're faced with employees who are ready for retirement, much-dreaded layoffs or other circumstances, you need all the help you can get. A good service company can provide you with the additional support you need.